Thermomix Warranty UK & Ireland – Standard vs Extended Cover Explained
- Beatriz
- May 27
- 3 min read
Updated: 5 days ago
🔑 Quick Snapshot
🏠 Home use – 24-month manufacturer warranty from the day it’s delivered.
🏢 Business / commercial use – 12-month warranty.
➕ Extended Warranty – Optional extra 3 years available for the TM6 only (total 5 years), buy within 30 days (free if paid in full for the TM6).
🔧 What’s covered – Electrical or mechanical defects caused by manufacturing faults.
🚫 Not covered – Consumables, accidental damage, misuse or unauthorised repairs.
📞 Customer Care – UK 0330 660 0834 | ROI 01 447 5157 (Mon–Fri 09:00-17:00)
Disclaimer: This article is an easy-read summary of the full Thermomix Terms & Conditions and Service Manuals. Always consult the official documents before purchase (links below).
📜 Standard Thermomix Warranty Explained
Vorwerk guarantees every new Thermomix sold to a UK or Irish address will be free from manufacturing defects for two years of domestic use. If you earn money with the appliance (cookery classes, café, catering, supper club, etc.), the cover is one year.
During the warranty period Vorwerk will repair— or, when necessary, replace— the appliance free of charge, as long as the fault isn’t due to misuse, wear-and-tear, or unauthorised tinkering.
➕ 3-Year Extended Thermomix Warranty — Is It Worth It?
⏰ Starts the moment the 2-year standard cover ends, running to the 5-year anniversary of delivery.
🛍️ Buy window – You have up to 30 days from purchase to decide.
🚚 Perks – Free UK/ROI collection & redelivery, authorised repairs, or a like-for-like replacement if repair’s impossible.
🔄 Replacement rule – If your unit is swapped in year 4 or 5, the new machine gets a fresh 2-year warranty plus any unused Extended Warranty time.
🙋♀️ Thermomix Warranty Frequently Asked Questions
Q: How do I make a warranty claim?
A: Stop using the appliance and phone Customer Care (UK 0330 660 0834 | ROI 01 447 5157) with your serial number ready. They’ll arrange free collection and repair at a Vorwerk-authorised centre.
What will void my warranty?
A: Using non-Vorwerk parts, having an unauthorised workshop open the machine, accidental damage, poor maintenance, or exposing the appliance to extreme temperatures or liquids.
Q: Are accessories and consumables covered?
A: No. Items that naturally wear out—spatula, whisk, sealing ring, blade unit, mixing-bowl lid, measuring cup and Varoma parts—are excluded.
Q: Can I transfer the warranty if I sell my Thermomix?
A: Yes. The Extended Warranty is transferable to the new owner, or to a replacement Thermomix you buy, provided the warranty period hasn’t started yet.
Q: Is the older TM31 still eligible for repairs?
A: Sadly not. Vorwerk service centres now support only TM6 and TM5 models; TM31 parts are no longer stocked.
Q: I host paid supper clubs at home—does that count as “commercial” use?
A: Yes. When guests pay for the food, Vorwerk classes this as commercial use, so the warranty is 12 months.
Q: What happens if my Thermomix is replaced in year 4?
A: Your replacement gets a fresh 2-year standard warranty, then any leftover Extended Warranty time is added on.
🔄 Thermomix Out-of-Warranty Options
Once your cover expires, Vorwerk offers fixed-price repair packages for TM6 and TM5. Contact Customer Care for a quote. TM31 repairs are no longer available.
📝 Key Takeaways
Keep your proof of purchase—it sets the warranty start date.
Report any issues early to prevent further damage.
Use official accessories and authorised service centres.
Decide on the Extended Warranty within 30 days to enjoy up to 5 years of peace of mind.
🔍 This article is an easy-read summary of the full Thermomix Terms & Conditions and Service Manuals. Always consult the official documents before purchase.
💬 Have questions? Please get in touch for a personalised Q&A session.
Mobile: 07561429691
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